I had a job "pop up" that had insurance requirements that I needed to resolve quickly to have a solid COI in less than 24 hours, otherwise I was going to lose the gig. It's Friday, after 5pm. I couldn't get a human to help me anywhere, just forms and bots and no phone number to reach out to anyone. THEN, I got an email follow up from one of the forms I filled out and Kim Carlson from BWI came in like a guardian angel and dialed it in with specific coverage to facilitate my clients needs AND sent me a great quote and an easy process to tie up the loose ends. I had a COI to share with my client within the hour. The world needs more folks like Kim. Thank you so much for all that you did for me today. You helped me keep my gig for tomorrow.