BWI Aviation Insurance · Customer testimonials
What our customerssay about BWI.
Insurance is personal. These are experiences shared by the people who have trusted our team with their aviation insurance.
Family-owned since 1977. Technology backed by real people.
Matt is the Best! Fast and on top of his game. It's great working with real people and they have been so helpful with my insurance needs.
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Personal service. In their words.
Customer experiences with our agency.
Great service great follow-up by Katie 11 years as customer
Emily is a fantastic agent. She's very knowledgeable and helpful. I would definitely recommend her for your aviation insurance needs!
If you are shopping for aviation insurance, you MUST speak with Katie! Helpful, knowledgeable and ready to go the extra Nautical Mile for you!
From the BWI website archive
Customer stories, in their own words.
Testimonials previously published on BWI’s website. These comments describe experiences with our agency and retain the customers’ original wording.
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Scott CoatsworthVery good responsive company. Excellent timely communication.
Very good responsive company. Excellent timely communication.
Mike DeBryKyle and Nichole are responsive, great to work with
Kyle and Nichole are responsive, great to work with
Gary AkersThey were able to get me the best rate and process my renewal with very little effort on my part.
They were able to get me the best rate and process my renewal with very little effort on my part.
Robert MustardAlicia is excellent. Good follow up. Good pricing. Thanks
Alicia is excellent. Good follow up. Good pricing. Thanks
Matt MooreAwesome service, and fast renewal process! Always excellent communication from BWIFly!
Awesome service, and fast renewal process! Always excellent communication from BWIFly!
Gordon VicianGreat prices on Liability and full Coverage. Quick response and coverage time.
Great prices on Liability and full Coverage. Quick response and coverage time.
WILLIAM BRYANGood company, easy to work with.
Good company, easy to work with.
Gordon CooperThanks for reasonable rates and easy to work with.
Thanks for reasonable rates and easy to work with.
Stephen DoironBWI insured my Zenith CH 701 for a reasonable price.
BWI insured my Zenith CH 701 for a reasonable price.
Jeff MontgomeryMadison provides excellent customer service and BWI is by far the one of the best in the business!
Madison provides excellent customer service and BWI is by far the one of the best in the business!
ROBERT MORRISEXCELLENT SERVICE, AS USUAL FROM A VERY PROFESSIONAL COMPANY GOING THROUGH TIMES THAT ARE NOT AS USUAL...THANK YOU FOR PUTTING THINGS IN…
EXCELLENT SERVICE, AS USUAL FROM A VERY PROFESSIONAL COMPANY GOING THROUGH TIMES THAT ARE NOT AS USUAL...THANK YOU FOR PUTTING THINGS IN ORDER FOR THE BEST WE CAN DO FOR NOW WITH THE INSURANCE COMPANY UNDERWRITERS BEING LITTLE "HTT HITLERS." I'M SURPRISED ANYONE IS DOING BUSINESS WITH THEM, AND JUST NOT BEING SELF INSURED...I WOULD BE, IF IT WERE NOT FOR YOU TALKING A BIT OF COMMON SENSE INTO THEIR LIVES. I THINK THEY ARE ALL ON THE "TAKE" WITH THEIR "APPROVED RECURRENT FOLKS LIST..".LOL AGAIN, THANK YOU FOR ALWAYS DOING YOUR BEST, AND SUCCEEDING AT IT TOO...I MISS THE HALEY PEEK, BUT NEW AGENTS FOR ME ARE JUST FINE TOO...MUCH OBLIGED, AND WISHING YOU MORE BUSINESS SOON!
Lincoln BThanks for helping to insure experimentals at reasonable rates and without runway restrictions. Was very pleasantly surprised that you…
Thanks for helping to insure experimentals at reasonable rates and without runway restrictions. Was very pleasantly surprised that you still offered the best rate when I upgraded from a 172 to a GlaStar.
Martin McEnteeI been with BWI for many years now, great service and they always answer the phone when I call, love it.
I been with BWI for many years now, great service and they always answer the phone when I call, love it.
John MarshallNichole was very responsive in answering my questions.
Nichole was very responsive in answering my questions.
StuNew customer looking forward to a long relationship with BWI.
New customer looking forward to a long relationship with BWI.
Jerry SwovelinBWI does a good job in finding coverage for my aircraft. I own two very different AC, a 2005 Light-Sport Kappa KP-5 and a 1953 Piper…
BWI does a good job in finding coverage for my aircraft. I own two very different AC, a 2005 Light-Sport Kappa KP-5 and a 1953 Piper TriPacer. This year, for the first time ever, I had trouble finding a carrier that would offer coverage for my LSA. Fortunately, BWI came through once again and they placed coverage for both of my AC. Aircraft insurance rates are significantly higher this year across the board, but at least BWI can shop around to find you the best deal.
Michael St. DenisWe have shopped for insuraunce, and BWI always gets us the very best deal every time. Now been with them for over 10 years. They…
We have shopped for insuraunce, and BWI always gets us the very best deal every time. Now been with them for over 10 years. They proactively let us know when we need to review, show us the options and handle everything from start to finish quickly. Could not have better customer service. I highly recommend BWI.
Rj MarksThank you Quick and easy service
Thank you Quick and easy service
StaceyWe needed student pilot insurance ASAP Kyle made the process Fast Easy and affordable ! Thanks for your help and expertise .
We needed student pilot insurance ASAP Kyle made the process Fast Easy and affordable ! Thanks for your help and expertise .
Daniel ThompsonGreat job Haley....thanx for making insurance painless. You're awesome.
Great job Haley....thanx for making insurance painless. You're awesome.
Keith MullerEvery year Kaytlyn and Haley always follow up with an updated package with the best rates offered. Thank you again!
Every year Kaytlyn and Haley always follow up with an updated package with the best rates offered. Thank you again!
Scott AmyJessica did a great job for me under difficult times. Thank you.
Jessica did a great job for me under difficult times. Thank you.
kellyI am a first time customer. I would like to Thank Kyle and Nichole for their prompt and courteous service. It's refreshing to do business…
I am a first time customer. I would like to Thank Kyle and Nichole for their prompt and courteous service. It's refreshing to do business with such fine people. Thank You so much.
Joel MapesThank you Haley for another year of great service.
Thank you Haley for another year of great service.
Rob HaglundI’ve been with BWI for a couple of years now. Unfortunately, I recently obtained some hail damage to my Cessna 185. The prompt attention…
I’ve been with BWI for a couple of years now. Unfortunately, I recently obtained some hail damage to my Cessna 185. The prompt attention and fair treatment I received in dealing with the claim was great. I would highly recommend BWI.
Atlas WegmanI wanted to pass along my many thanks for Bill White and his wonderful team for insuring my 180. I wear my BWI Fly hat with great pride!
I wanted to pass along my many thanks for Bill White and his wonderful team for insuring my 180. I wear my BWI Fly hat with great pride!
William SmithI was insured with BWI a couple of years ago and have returned back to them. Haley has been very helpful in securing coverage for me.
I was insured with BWI a couple of years ago and have returned back to them. Haley has been very helpful in securing coverage for me.
Howard PierceI've had great service in renewals. I haven't had to use my insurance, thank God.
I've had great service in renewals. I haven't had to use my insurance, thank God.
Tj ParkFirst time using BWI and the process was easy and painless. Kyle Mayfield and his team were excellent to work with.
First time using BWI and the process was easy and painless. Kyle Mayfield and his team were excellent to work with.
Joe FreasBWI makes insurance a breeze. Thank you!
BWI makes insurance a breeze. Thank you!
MarkThis is my third year with BWI, with successive year showing sustianed service excellence and terrific coverage costs. If things go well,…
This is my third year with BWI, with successive year showing sustianed service excellence and terrific coverage costs. If things go well, this is the least rewarding aviation expense of the year, but BWI makes it as painless as possible.
Joe FisherI have been with BWI Fly for several years the the rates have always been the best to be found.
I have been with BWI Fly for several years the the rates have always been the best to be found.
Mike SheehanMy experience working with Nicole Hardy on my Non-Owner's Policy was the most professional service I have received while acquiring aviation…
My experience working with Nicole Hardy on my Non-Owner's Policy was the most professional service I have received while acquiring aviation insurance. Thank you Nicole!
Terrence CusackThe service by Haley Peek has been impressive. An experimental tail dragger can be a little harder to insure than more common aircraft, so…
The service by Haley Peek has been impressive. An experimental tail dragger can be a little harder to insure than more common aircraft, so choices are limited. When my Wagabond renewal quote increased by $500, I turned to BWI for a quote. Haley got me the same coverage at my old rate. I'll be having my other airplane quoted when it renews! I've already started telling all my friends.
Travis ReeseHaley is a pleasure to work with and provided very fast responses to my questions. BWI is great!
Haley is a pleasure to work with and provided very fast responses to my questions. BWI is great!
Ronnie WestbrookThanks to Kristen for helping me get coverage with BMI and saving me money in the process.
Thanks to Kristen for helping me get coverage with BMI and saving me money in the process.
Ray FrezVery fast and fair quote.
Very fast and fair quote.
TimJessica Nee exhibited excellent customer service from acquiring a carrier, which was no easy task, to streamlining the application process.…
Jessica Nee exhibited excellent customer service from acquiring a carrier, which was no easy task, to streamlining the application process. Thank you!!
John LarrisonMarisol has provided excellent support to me for the past several years. As an older pilot, she had to go that extra mile this year.…
Marisol has provided excellent support to me for the past several years. As an older pilot, she had to go that extra mile this year. Thought it might be the end of my flying. BUT Marisol did not give up and obtained a renewal of my BWIFly policy. Thanks to a great Lady i'm still airborne . John L.
GregHaley Peek was extremely helpful and knowledgeable! Thank you so much!
Haley Peek was extremely helpful and knowledgeable! Thank you so much!
Jason FarberI was very pleased with the helpfulness and promptness of Haley Peek in my search for commercial UAS coverage. I will be switching my…
I was very pleased with the helpfulness and promptness of Haley Peek in my search for commercial UAS coverage. I will be switching my Bonanza to BWI when its time to renew
Rob StoneThanks for helping to make airplane insurance more affordable in Alaska. Your personal service is exceptional.
Thanks for helping to make airplane insurance more affordable in Alaska. Your personal service is exceptional.
TangoAloha IVAfter an exhaustive search with multiple other carriers, Kyle Mayfield was able to provide a policy with all of the same coverage,…
After an exhaustive search with multiple other carriers, Kyle Mayfield was able to provide a policy with all of the same coverage, benefits, and features at a fraction of what anyone else was offering. It was also a very easy process to get set up and make payment. Highly recommend BWI!
NabilaI give this company customer service 100% excellence. Garrett in particular was very helpful, patient, knowlagable, fast, and always…
I give this company customer service 100% excellence. Garrett in particular was very helpful, patient, knowlagable, fast, and always available any time I called. we needed a an insurance policy to be in effect and a certificate of insurance to be issued so we can provide to our client to gain their business. Garrette made all that happen in just few hours. thank you so much Garrette.
Kevin RuttleyKyle Mayfield was very helpful and prompt
Kyle Mayfield was very helpful and prompt
Jake DobynsHaley Peek was as patient, helpful, friendly, and informative as I could have asked anybody to be. She gave me clear quotes in a very…
Haley Peek was as patient, helpful, friendly, and informative as I could have asked anybody to be. She gave me clear quotes in a very timely manner, and I had absolutely no trouble understanding her interpretations of the pieces I asked her more about. I really wasn't sure where to look for insurance but Haley has instilled confidence in me that I have chosen the best provider. Jake D.
ArlanGreat crew, always staying ahead to make the best insurance fit for the airplane. They work for it!
Great crew, always staying ahead to make the best insurance fit for the airplane. They work for it!
Michael PriceKristen Suarez was super , I had contacted her back around December and expressed that I would be looking to change my insurance sometime…
Kristen Suarez was super , I had contacted her back around December and expressed that I would be looking to change my insurance sometime near April. I had placed a reminder on my outlook calendar to call her back when I got ready and low and behold, two days before my reminder she contacted me. we completed the transfer from my old company to BWI and saved over $300.00 dollars for identical coverage. Thanks Kristen great friendly service too.
Chris MillardKristen Suarez and her team are amazingly friendly and efficient. I use BWI for sUAS insurance, often calling last minute to increase drone…
Kristen Suarez and her team are amazingly friendly and efficient. I use BWI for sUAS insurance, often calling last minute to increase drone coverage to meet client requirements. Most recently Kristen handled my needs off hours and on a holiday weekend! Great customer service Kristen, thank you so much! -Chris
Richard CrawfordKristen was great. After the original quote she kept working and came back with an even lower rate. Thanks!
Kristen was great. After the original quote she kept working and came back with an even lower rate. Thanks!
Dennis NolandMatt was AWESOME to work with! I was able to get insurance at a great price in just 20 minutes. I highly recommend BWI! Dennis
Matt was AWESOME to work with! I was able to get insurance at a great price in just 20 minutes. I highly recommend BWI! Dennis
Dave ClinthorneHaley was very helpful. Glad to have BWI insuring my "Dream Flyer"
Haley was very helpful. Glad to have BWI insuring my "Dream Flyer"
Steve LewisKristen put the fun back in flying again
Kristen put the fun back in flying again
Joe FreasGarrett Coley got me squared away quickly and made the process very easy. The quarterly payment system was easy to set up and I love that…
Garrett Coley got me squared away quickly and made the process very easy. The quarterly payment system was easy to set up and I love that it is automatic. Thank you!
KenKristen was great to work with. She answered all my questions in a timely manner and activated my policy quickly. Thanks.
Kristen was great to work with. She answered all my questions in a timely manner and activated my policy quickly. Thanks.
Jim DernovsekI worked with Garrett Coley, Quick and painless service.
I worked with Garrett Coley, Quick and painless service.
Tara JordanHaley was so helpful. Her follow through and attention to detail made the switch to BWI an easy choice and transition.
Haley was so helpful. Her follow through and attention to detail made the switch to BWI an easy choice and transition.
Mark MoxGlad to be with BWI and having Mallory as my agent has made it easy.
Glad to be with BWI and having Mallory as my agent has made it easy.
Ron KiblerBrianna Spillman got a reasonable quote for my Cessna in a few hours. I was able to secure insurance on my new plane quickly thanks to her…
Brianna Spillman got a reasonable quote for my Cessna in a few hours. I was able to secure insurance on my new plane quickly thanks to her and BWIFLY.
A Tom JensenI worked with Garrett Coley last year and as single pilot on two airplanes, he got me 50% off in the easy one to fly (C180). This year, I…
I worked with Garrett Coley last year and as single pilot on two airplanes, he got me 50% off in the easy one to fly (C180). This year, I filled out the app and forgot about it until Bri called me today to remind and advise that the premium was down by $100 from last year. (PS: note the eagle on the nest next to the airport above the N3N.)
jeff HargisQuick and painless service. Mallory was a pleasure to work with
Quick and painless service. Mallory was a pleasure to work with
EugeneMallory did a great job in setting up the insurance on my airplane. She was professional, proactive, and courteous. Also, she found a great…
Mallory did a great job in setting up the insurance on my airplane. She was professional, proactive, and courteous. Also, she found a great rate for the policy.
Michael St. DenisHaley is the best! Handled our insurance quickly and totally hassle free. We love BWI, and they were the lowest cost. Thanks Haley!
Haley is the best! Handled our insurance quickly and totally hassle free. We love BWI, and they were the lowest cost. Thanks Haley!
Gary AndersonCourtney is great! She makes insurance buying a good experience!
Courtney is great! She makes insurance buying a good experience!
Jay HorowitzCourtney was friendly, knowledgeable, quick to get a very competitive quote and very responsive to my calls. Highly recommend! Thanks…
Courtney was friendly, knowledgeable, quick to get a very competitive quote and very responsive to my calls. Highly recommend! Thanks Courtney
Andy FowlerCourtney did an amazing job getting my quotes, Fast, Friendly and Fair! I am very glad I switched insurance companies.
Courtney did an amazing job getting my quotes, Fast, Friendly and Fair! I am very glad I switched insurance companies.
Dustin MosherAmazing and quick service as always! BWI really puts out the effort to find the insurance solution you are looking for.
Amazing and quick service as always! BWI really puts out the effort to find the insurance solution you are looking for.
Asa DarnellBWI has been great! The prices beat the competition and the customer service is the best in the business. They know skywagons!
BWI has been great! The prices beat the competition and the customer service is the best in the business. They know skywagons!
Jeff PralleGreat service and prompt return calls or emails. Thanks BWIFly!
Great service and prompt return calls or emails. Thanks BWIFly!
Walt RothfussMany thanks to Courtney Engeman for here prompt and professional attention to inquiries and a quote in minutes. Purchased a policy from you…
Many thanks to Courtney Engeman for here prompt and professional attention to inquiries and a quote in minutes. Purchased a policy from you two days after quote since our insurance broker, whom we we have dealt with for over 20 years, couldn't get a price for us for drone insurance.
Gerhardprotecting my Aircraft
protecting my Aircraft
Joe DendyMallory offers great , professional service. Excellence rates. You don't need to look any farther than Bill White Insurance
Mallory offers great , professional service. Excellence rates. You don't need to look any farther than Bill White Insurance
Skip VaughnI thought I had found the best-priced insurance until I read about another aircraft owner praising BWI on an online forum. A simple call…
I thought I had found the best-priced insurance until I read about another aircraft owner praising BWI on an online forum. A simple call for a quote wouldn’t hurt, right? That call saved me another $300 per year. Even as a first-time aircraft owner, the process was made very simple. Give them a quick call and see what they can offer you.
Brian StevensBeen using bwi for 5+ years always been the best rates especially for taildraggers and great service
Been using bwi for 5+ years always been the best rates especially for taildraggers and great service
Lonn BensonWhen looking for aircraft insurance, please consider BWI. It is a real pleasure working with Haley and I highly recommend you give her a…
When looking for aircraft insurance, please consider BWI. It is a real pleasure working with Haley and I highly recommend you give her a call. You won't be disappointed.
rofodolfo samayoagood straight forward service thanks a million
good straight forward service thanks a million
Rip JohnstonI appreciate the great service. Thanks Kristen!
I appreciate the great service. Thanks Kristen!
PAUL W PALMERHi I JUST THE PLEASURE OF DEALING WIITH HALEY ! SHE WAS WONDERFUL,SAVED ME A LOT OF MONEY , BETTER COVERAGE !AND MADE IT SO EASY . LET'S…
Hi I JUST THE PLEASURE OF DEALING WIITH HALEY ! SHE WAS WONDERFUL,SAVED ME A LOT OF MONEY , BETTER COVERAGE !AND MADE IT SO EASY . LET'S FACE IT NOBADY LIKES BUYING OR SHOPPING FOR INSURANCE SHE MADE IT GREAT! THANK YOU PAUL W
Mike TopeVery good customer service Courtney.
Very good customer service Courtney.
Jim SouthwardI am so pleased with the service I got from BWI. In particular, Kristen Suarez did a fantastic job working with me and answering my many…
I am so pleased with the service I got from BWI. In particular, Kristen Suarez did a fantastic job working with me and answering my many questions and concerns. Every questions I had was answered thoroughly and promptly. I highly recommend this company to any UAV remote pilot looking to insure their aircraft.
Arnold BronsonVery happy with their service. Have recommended them to others
Very happy with their service. Have recommended them to others
Rod VegaVery rarely in this day and age does customer service get this good. Kristen Suarez answered all my questions and forwarded multiple…
Very rarely in this day and age does customer service get this good. Kristen Suarez answered all my questions and forwarded multiple options for insurance coverage. I had to get coverage under very short time restraints and Kristin got it done! Great Job!
MikeBWI service rocks!
BWI service rocks!
Kevin osheaI've been a Bill White customer for years. Was concerned that Crystal would have some difficulties taking over my account from Kim. Have…
I've been a Bill White customer for years. Was concerned that Crystal would have some difficulties taking over my account from Kim. Have just finished the renewal which is complicated by multiple aircraft. Crystal not only handled this well but also highlighted additional savings. Thank you.
Don HudsonCrystal was super helpful throughout the entire insurance process. Insuring our UAV was top priority and she knew just what type of policy…
Crystal was super helpful throughout the entire insurance process. Insuring our UAV was top priority and she knew just what type of policy we needed to fly safe and secure. I will be referring all of my pilot friends to her from now on! Thank you!
Don StitsHave been with Bill White Insurance for many years. Outstanding customer service from Crystal on latest renewal.
Have been with Bill White Insurance for many years. Outstanding customer service from Crystal on latest renewal.
Don MorrisI have been using these wonderful people for years. Tjhe service is great, but they have gone out of the way when someone found my keys…
I have been using these wonderful people for years. Tjhe service is great, but they have gone out of the way when someone found my keys with only their keychain for ID. Tracked me down!
Jeff PralleCrystal is Great! Quick response, knowledgeable, competitive rates. Thanks!
Crystal is Great! Quick response, knowledgeable, competitive rates. Thanks!
Peggy RogersThanks fo the great service and reasonable price!
Thanks fo the great service and reasonable price!
Jess Hennis1955 Cessna 170B Customer since 2014
1955 Cessna 170B Customer since 2014
Doug Sproul Jr.Great service
Great service
Aaron VinceletteMatt is the Best! Fast and on top of his game. It's great working with real people and they have been so helpful with my insurance needs.
Matt is the Best! Fast and on top of his game. It's great working with real people and they have been so helpful with my insurance needs.
Joe & Doralee StancilI have been insured by Bill White Ins. for over 35 years. Both in my past business, Skywagons.com (Founder 20+ years) and my personal…
I have been insured by Bill White Ins. for over 35 years. Both in my past business, Skywagons.com (Founder 20+ years) and my personal aircraft and hangars. Their rates are more than competitive, super friendly staff and Bill is a 185 pilot as well! Joe & Doralee Stancil, retired in Alaska.
Skywagons.comWe have been using Bill White Insurance for many years and have been very happy with their service. We are an aircraft broker that insures…
We have been using Bill White Insurance for many years and have been very happy with their service. We are an aircraft broker that insures lots of planes every month & BWI makes it so easy and painless to get all the insurance requirements we need. We also insure our hangars & have hangar keeps insurance with them. They make sure to get the best rates for you and the whole team at BWI are friendly & helpful.
Jeff BriggsGreat A36 insurance rates! Have referred several friends to BWI!
Great A36 insurance rates! Have referred several friends to BWI!
Robert MWe LOVE BWI! Customer for 23 years now!
We LOVE BWI! Customer for 23 years now!
Jason GreiffPrompt, professional, courteous service......and always accommodating. Highly recommended
Prompt, professional, courteous service......and always accommodating. Highly recommended
Jeffrey WilksGreat Service and AWESOME RATES!
Great Service and AWESOME RATES!
These are BWI website testimonials, not Google reviews. No star ratings were recorded with these submissions. Earlier comments may use our former company name. Each customer’s experience is individual.
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